Privacy and accessibility

Five Star Houseboat Rentals (also referred to as “Five Star Houseboat Vacations,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit tablerockhouseboatrentals.com.

Privacy Policy

Who We Are

Five Star Houseboat Vacations
338 Nautical Circle, Kimberling City, MO 65686
Mailing: PO Box 1030, Kimberling City, MO 65686
Phone: 417-988-1387
Email: fivestarhouseboats@gmail.com

Information we collect

1) Information you provide to us

When you request information, ask a question, or submit a form, you may provide personal information such as your name, email, phone number, and address.

Booking requests (Google Form): If you use our “Book Now” form, we collect information including: name, email, phone number, mailing address, city/state/zip, the boat you are interested in, check-in/check-out dates, and any comments/questions you submit.

Employment applications (Google Form): If you apply for a job, we collect information you submit such as name, contact details, address, availability dates, and skills/experience.

2) Payment information

Reservations may require a security deposit and rental payment. The website does not ask you to submit credit card numbers through the site forms. After you submit a booking request, we may contact you by phone to collect the security deposit and confirm details.

3) Information collected automatically

Like most websites, we and our service providers may automatically collect limited information when you browse, such as device type, browser type, approximate location (city/state), pages viewed, and the date/time of your visit. We may use cookies and similar technologies to help the site work properly and understand how people use the site.

How we use your information

We use information we collect to:

  • Respond to inquiries and provide customer support
  • Process booking requests and communicate about reservations
  • Collect deposits/payments and administer rentals
  • Send operational messages (confirmation, reminders, policy updates)
  • Evaluate job applicants (if you submit an application)
  • Improve our website, services, and marketing

 How we share your information

We do not sell your personal information.

We may share your information in limited situations, such as:

  • Service providers who help us operate our business (for example, form hosting, website hosting, communications tools)
  • Legal and safety reasons if required by law, subpoena, or to protect rights, safety, and property
  • Business changes (such as a merger, acquisition, or sale of assets)

 Third-party services and links

Our website may link to or use third-party services. For example:

Third-party services operate under their own privacy policies. We are not responsible for how those third parties collect or use information.

 Your choices

Depending on how you interact with us, you may have the ability to:

  • Opt out of marketing emails by using the unsubscribe link (if included) or emailing us
  • Request access, correction, or deletion of your personal information by contacting us (see contact info above)
  • Control cookies through your browser settings (note: disabling cookies may affect site functionality)

Data retention

We keep personal information for as long as needed to:

  • Provide services you request (like processing a booking)
  • Maintain business records and comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Accessibility Statement

Five Star Houseboat Rentals is committed to making our website accessible to as many people as possible, including people with disabilities.

Our goal

We aim to follow best practices for web accessibility and strive to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, when reasonable.

What we are doing

We work to support accessibility by focusing on:

  • Clear navigation and readable content

  • Text alternatives for important visuals when possible

  • Reasonable color contrast and responsive layouts

  • Keyboard-friendly site interactions where possible

Third-party content

Some pages may include third-party tools or content that we do not fully control, such as Google Forms for booking requests and job applications. We encourage users to contact us if they run into accessibility barriers with any third-party content.

Need help or want to report an issue?

If you have trouble using any part of our website, tell us and we will work with you. When you contact us, please share the page URL and a quick description of what you were trying to do.

Phone: 417-988-1387
Email: fivestarhouseboats@gmail.com
Mail/Visit: 338 Nautical Circle, Kimberling City, MO 65686 Five Star Houseboat Rentals

We can provide information by phone or email and help complete booking steps if the website is not working well for you.